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# Not So Basic Training

Training that sticks. Coaching that challenges. Consulting that tells the truth.

## Sitemaps

- [XML Sitemap](https://mynsbt.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [Quiet Cracking Is Real. And It Is Not Your Fault](https://mynsbt.com/quiet-cracking-is-real-and-it-is-not-your-fault/) - When managers are carrying too much, hard conversations pay the price. Here is what quiet cracking actually looks like and what to do before you walk in the room. Quiet cracking is real.
- [No AI Policy. No Training. No Problem. (Well. Some Problem.)](https://mynsbt.com/no-ai-policy-no-training-no-problem-well-some-problem/) - No AI Policy. No Training. No Problem. (Well. Some Problem.) Mitzi Taylor
- [Business Ownership is Hard Work! Keep Going.](https://mynsbt.com/small-business-owner-burnout-tips/) - Feeling burned out, stuck, or completely over your small business? You're not alone — and it's fixable. Here are practical, no-fluff tips to get your motivation and momentum back. Business ownership is hard work. Keep going!
- [How to Build Customer Experience That Actually Keeps Customers Coming Back](https://mynsbt.com/how-to-improve-customer-experience/) - Customer experience is not a department or a training event. It is a business philosophy that either runs through everything you do or shows up in the gaps. How to build customer experience.
- [Why Employee Training Is an Investment, Not an Expense](https://mynsbt.com/employee-training-roi/) - Most companies treat employee training as an expense to minimize. The ones outperforming their competition treat it as an investment. Here's the difference — and what it costs you to get it wrong.
- [Leading Change in the Workplace: What Managers Get Wrong and How to Fix It](https://mynsbt.com/leading-change-in-the-workplace/) - Most change initiatives fail because leaders focus on the systems and forget the people. Here is what actually works when you are the one responsible for bringing your team through it.
- [Why Employee Feedback Isn't Working – And It’s Not What You Think](https://mynsbt.com/why-employee-feedback-isnt-working/) - why employee feedback isn't working, Employee Training, Business Consulting, Leadership Coaching, Customer Service, Communication Skills, DiSC Training

## Pages

- [Home](https://mynsbt.com/) - Leadership training and manager development from Mitzi Taylor, Everything DiSC certified, in Muskegon, MI. Digital tools and coaching that get results.
- [Training Topics](https://mynsbt.com/training-topics/) - Employee | Leadership Training Topics All topics and sessions are customized to fit your needs, time constraints and specific goals. Content can be delivered both In-Person and Virtual. We can also make most of these topic ideas into a Mini-Training for your staff. Check out some sample topics… Practical Solutions for Daily Leadership DiSC®- Understand Your Leadership
- [Training Resources](https://mynsbt.com/recommended-training-resources/) - Employee training classroom and facilitation recommendations for successful sessions.
- [FREE Guide: What Is AI & Why the Heck Should I Care?](https://mynsbt.com/free-guide-what-is-ai/) - For those who have no idea what AI is and really do not want to find out. A short, to the point, with activities guide to get you going in the right direction with what AI is, why you need to care, and how to use.
- [Free Stuff](https://mynsbt.com/free-stuff/) - Free Stuff! Occasionally we like to give stuff away. Enjoy! Time Management Time Log Time Management Tips/Hints Coaching Training Development ROI Form Coaching Form DiSC Working Better With Other Styles Info Sheet Summary of Styles DiSC Word
- [Contact Us](https://mynsbt.com/contact-us/) - Contact us for all of your employee training and development needs.
- [Mini-Trainings](https://mynsbt.com/mini-trainings/) - One hour or less, mini-training sessions! Totally bite size. Can be a broad overview of a topic to get people thinking about it, make it top-of-mind. Or it could be a deep dive into a very specific area. Can be facilitated in-person and virtual.
- [Checkout](https://mynsbt.com/checkout/) - Checkout Your cart is lonely and empty. Continue Shopping
- [Managing People Who Are Using AI (When You Aren’t) - Field Guide for Leaders](https://mynsbt.com/managing-people-who-are-using-ai-when-you-arent-field-guide-for-leaders/) - The no-nonsense toolkit for supervisors and managers who don't use AI but need to manage teams who do. Get boundaries, scripts, and a system in 12 pages.
- [The Manager's AI Cheat Code: 50+ Prompts to Handle Any Employee Situation in 5 Minutes](https://mynsbt.com/the-managers-ai-cheat-code-50-prompts-to-handle-any-employee-situation-in-5-minutes/) - The Manager's AI Cheat Code: 50+ Prompts to Handle Any Employee Situation in 5 Minutes Only $19! $19 | PDF Instant Download Add to Cart This is for you if: You don't trust AI, don't use AI, and were hoping to retire before you had to You've got a conversation you've been ducking for a
- [Shop](https://mynsbt.com/shop/) - Not So Basic Training's Digital Download Tools for Leadership Development.
- [Accountability Isn't Complicated. You're Just Skipping Steps.](https://mynsbt.com/accountability-isnt-complicated-youre-just-skipping-steps/) - Accountability Isn't Complicated. You're Just Skipping Steps. A No-Excuses Guide to Building the Culture You Actually Want $97 | PDF Instant Download Buy Now This is for you if: You've said "I already talked to them about this" more than twice. You know something is off but the conversation keeps going sideways. You're new to
- [Something's Off. The Manager's Pre-Conversation Diagnostic](https://mynsbt.com/somethings-off-the-managers-pre-conversation-diagnostic/) - A 20-minute diagnostic that tells you why your employee is struggling — before you say a word. Five root causes. One clear direction. The right conversation instead of the wrong one.
- [Coaching | Consulting](https://mynsbt.com/coaching-consulting/) - Coaching | Consulting Over the years our clients have asked us to provide additional services to them that supplement our content/training. We offer these services as Coaching & Consulting. We design everything we do to help your organization reach that next level of success. These services are custom designed to fit your specific needs and
- [Success! Confirmation](https://mynsbt.com/confirmation/) - Thank you so much for your purchase! Please use the link below to download your file. If you have ANY issues, please let us know right away. Sorry, trouble retrieving order receipt. Not So Basic Training info@mynsbt.com 800.577.4293
- [Your Receipt](https://mynsbt.com/your-receipt/)
- [Failed Transaction - Oops, Something Didn't Work](https://mynsbt.com/failed-transaction-oops-something-didnt-work/) - Unfortunately, we were unable to process your payment. What you can do: Try Again: Click the button below to return to the checkout page and use a different credit card or payment method. Contact Your Bank: Verify with your bank that they are not blocking the transaction.
- [NSBT Blog](https://mynsbt.com/nsbt-blog/) - Our Blog No AI Policy. No Training. No Problem. (Well. Some Problem.)Jun 4, 2026You're Managing People Who Use AI and You Don't. Congrats. Let’s do a quick show of hands. Raise your hand if your team is using AI tools at work and you have no idea what they’re actually doing with them. Raise
- [Privacy Policy](https://mynsbt.com/privacy-policy/) - Privacy Policy NSBT Website Privacy Policy Last updated 12/17/2020 Taylor-Made Training, LLC or NSBT respects the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mynsbt.com / www.notsobasictraining.com, including any other media form, media channel, mobile website, or mobile application related or connected
- [On-Line | Virtual Training Solutions](https://mynsbt.com/on-line-training/) - In this new chaotic, fast changing world where we are working more remote than ever, we want to offer solutions that DELIVER in this new environment. Along with our new On-Line Virtual Training Courses, we also can create customized options that fit your specific goals and needs for a custom learning experience. We are in

## Downloads

- [The Manager's AI Cheat Code: 50+ Prompts to Handle Any Employee Situation](https://mynsbt.com/downloads/the-managers-ai-cheat-code-50-prompts-to-handle-any-employee-situation-in-5-minutes/) - The Manager's AI Cheat Code is 50+ word-for-word prompts, sorted by the exact situation you're stuck in. Copy it. Drop in your details. Paste it into ChatGPT or Claude.
- [What Is AI & Why the Heck Should I Care? FREE Guide](https://mynsbt.com/downloads/what-is-ai-short-guide/)
- [Accountability Isn't Complicated. You're Just Skipping Steps.](https://mynsbt.com/downloads/accountability-isnt-complicated-youre-just-skipping-steps/)
- [Managing People  Who Are Using AI (When You Aren’t) - Field Guide for Leaders](https://mynsbt.com/downloads/managing-people-who-are-using-ai-when-you-arent-field-guide-for-leaders/)
- [Something's Off. Let's Figure Out What. The Manager's Pre-Conversation Diagnostic](https://mynsbt.com/downloads/managerdiagnostic/) - $32.00 – Add to Cart Check Out Added to cart

## Categories

- [Uncategorized](https://mynsbt.com/category/uncategorized/)
- [Employee Engagement](https://mynsbt.com/category/employee-engagement/) - What employee engagement actually looks like once you strip out the buzzwords. Straight talk for managers who lead real teams and want people who show up, speak up, and stick around.
- [The Customer Experience](https://mynsbt.com/category/the-customer-experience/) - Customer experience isn’t a department. It’s whatever your least-trained employee does on their worst day. These posts are about the part most companies skip. Training your people to handle customers like humans, fixing the small stuff that quietly drives people away, and building service that holds up when you’re not watching. From Mitzi Taylor, who wrote the book on it, literally, and has spent decades helping teams treat customers better without a script that sounds like a script.
- [Leadership](https://mynsbt.com/category/leadership/) - Leadership is the job you get promoted into and nobody actually trains you for. One day you’re good at your work, the next you’re responsible for a whole team of people who don’t do things the way you would. These posts are about that gap. Setting expectations, holding the line without becoming the bad guy, giving feedback that lands, and leading people who are all wired differently. Written by Mitzi Taylor, an Everything DiSC certified facilitator who has spent decades teaching real managers how to lead without the corporate script.
- [Supervisory Skills](https://mynsbt.com/category/supervisory-skills/) - Supervising is where leadership gets real. You’re close enough to the work to still be doing it, and close enough to your people to feel every awkward conversation. These posts are for the frontline supervisor and team lead handling the day-to-day. Delegating without micromanaging, correcting a problem before it grows, running a shift, and having the talk you’d rather not have. Practical moves from Mitzi Taylor for the people who keep the floor running.
- [Small Business](https://mynsbt.com/category/small-business/) - Running a small business means being the boss, the HR department, the fixer, and the person who still has to do the actual work. These posts are for the owner or manager wearing all the hats at once. Leading a small team, handling the people problems nobody warned you about, and keeping the place running without a corporate playbook or a budget to match. Straight talk from Mitzi Taylor, who has spent decades helping small and mid-size companies lead better without overcomplicating it.
- [ALL](https://mynsbt.com/category/all/)

## Tags

- [manager burnout](https://mynsbt.com/tag/manager-burnout/)
- [difficult conversations at work](https://mynsbt.com/tag/difficult-conversations-at-work/)
- [employee performance issues](https://mynsbt.com/tag/employee-performance-issues/)
- [leadership stress](https://mynsbt.com/tag/leadership-stress/)
- [performance conversations](https://mynsbt.com/tag/performance-conversations/)
- [managing employees](https://mynsbt.com/tag/managing-employees/)
- [leadership development](https://mynsbt.com/tag/leadership-development/)
- [workplace management tips](https://mynsbt.com/tag/workplace-management-tips/)
- [manager support](https://mynsbt.com/tag/manager-support/)
- [hard conversations at work](https://mynsbt.com/tag/hard-conversations-at-work/)
- [employee development](https://mynsbt.com/tag/employee-development/)
- [training roi](https://mynsbt.com/tag/training-roi/)
- [communication skills](https://mynsbt.com/tag/communication-skills/)
- [coaching](https://mynsbt.com/tag/coaching/)
- [strategic plan alignment](https://mynsbt.com/tag/strategic-plan-alignment/)
- [training goals](https://mynsbt.com/tag/training-goals/)
- [accountability](https://mynsbt.com/tag/accountability/)
- [employee investment](https://mynsbt.com/tag/employee-investment/)
- [customer service](https://mynsbt.com/tag/customer-service/)
- [happy customers](https://mynsbt.com/tag/happy-customers/)
- [know your customers](https://mynsbt.com/tag/know-your-customers/)
- [customer service is not an event](https://mynsbt.com/tag/customer-service-is-not-an-event/)
- [train your staff](https://mynsbt.com/tag/train-your-staff/)